Help Desk Services

Why CCSI?

The professionals at CCSI in the Dallas/Fort Worth area provide high-quality tech support, network monitoring and help desk services and outsourcing every hour of every day. We know that supporting your users’ applications and hardware questions can be a demanding task, that’s why we designed our help desk services to be specific to your users’ needs with an emphasis on understanding. Our staff is trained to put themselves in the shoes of the person they are talking to by always checking to make sure we grasp the impact a service issue has on you or your business. CCSI’s Help Desk Services allow an efficient way to provide immediate support to our customers with on-site and remote services 24-7. It’s quick, convenient, and reliable. We offer many comprehensive IT service desk solutions for organizations of all sizes requiring a full or part-time support desk, application or help desk services. No matter what type of service desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs. By leveraging CCSI’s 24-7 help desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support.  We’ll show you how you can save money each year through our help desk services while providing world class help desk support.  

CCSI’s Help Desk Services Can Provide the Following

• Mac and Windows
• Application Support
• Email Issues, Setup, and Configuration
• New Computer Setup
• New Employee Setup and Support
• Workstation Connectivity Issues
• User Administration
• Password Problems
• Mobile Device Connectivity
• Printing Problems
• Virus, Spyware, and Malware Removal

CCSI Also Provides A Convenient Customer Portal

• Receive Tickets Via Customer Portal or Email
• Create Tickets While Browsing Network Assets
• Track Tickets
• Rapid Response Times and More