Why Business Phone Solutions & IT Outsourcing Have Come Together

As an IT outsourcing company, we see and hear the pro’s and con’s to just about every up and coming technology and trend. Of them all, the most common “con” among our customers is their frustration with their current business phone solution. Internet issues, latency issues, performance issues, choppy voice calls…etc. We have YET to encounter a single customer satisfied with the “lease everything through us, let us host the services and we’ll save you a ton of money” “Solution.” So, we did some homework and found that the cost of hardware has drastically dropped since 2014 and that by implementing a new solution with your own hardware it is more cost effective and beneficial over the course of 1-3 years. CCSI wanted to provide our customers with a solution to their business phone frustrations but it had to be solid. So, we did a test-trial on ourselves, our pick, Sangoma Technologies.

Sangoma is a dominant industry leader of hardware and software enabling VoIP systems for telecom and data-com applications. Their products are used in the leading PBX, IVR, call-center and data-communication applications worldwide. Whether you’re a SMB looking to deploy a cost-effective, scalable phone system or a large Enterprise requiring an advanced system, there is solution for you. Sangoma offers feature rich, enhanced, systems built on the power of FreePBX, the worlds most popular, open source PBX platform. Everything you need to customize the ideal communications solution to fit your needs.

FreePBX is a GUI based, open-source PBX platform bundled with standard features required to create a phone system. With a large community of developers, FreePBX enables freedom and flexibility to custom design systems. With over 1 million systems worldwide and 20,000 new systems installed monthly, the FreePBX community continues to out-perform the industry’s commercial efforts. The rapid development and continued support over the past decade have enabled FreePBX to be the most widely deployed, in-use, open source PBX platform in the world. The openness of the project allows utilization to build robust communications solutions that are powerful but still elementary to implement and support.

Hardware and IP Phones

FreePBX Appliance Series:

FreePBX appliances are purpose-built, high-performance PBX solutions from Sangoma Technologies. Designed and rigorously tested for optimal performance, they are the only officially supported for FreePBX and are an ideal fit for businesses looking to get more from a PBX. From enterprise to startups, there’s an appliance series to fit your businesses exact needs. As a business ourselves, CCSI found it absolute to provide our customers a business phone solution that passed our “5 parameter standard.” As an implemented solution within our own business, we can confidently say that all of the boxes received a check mark.

  • Cost- Leveraging FreePBX’s power enables businesses to grow while keeping communication expenses minimal.
  • Scalability- Business expansion & tech. advancement integration capabilities.
  • Integration- Simple & seamless made to integrate with all major platforms and applications.
  • Control- UCP provides each user a web based login allowing control of personal experiences from any device.
  • Implementation: Deploying & configuring is elementary. With an easy GUI, implementing is literally as easy as 1-2-3!

Sangoma IP Phones:

Sangoma offers a full line of IP Phones ranging from entry level to enterprise, offering advanced features and tight integration with FreePBX. Designed to work with FreePBX, Sangoma IP phones are so smart you can quickly and easily use them right out of the box and with phone apps. built directly into the handsets, there’s no need for additional licenses. Each phone in the series features industry standard power over Ethernet, so no power cable or outlets required, dual Ethernet ports, HD voice quality and are VPN capable. Users have the ability to control complicated features directly from their handset, no need to remember feature codes. The standard user applications included on Sangoma IP phones make everyday tasks and communications more effective and efficient.

Is This Solution Right For Me?

Choosing a system that offers the best fit for your business is simple. With their abundance of standard features, cost savings, and strategically thought out capabilities to grow with your business and adapt with the technology as it continually advances, it’s a clear, easy and affordable choice.