DNS & Internet Protection

DNS & Internet Protection

The Domain Name System (DNS) is central to the operation of modern networks, translating readable domain names into machine-usable addresses to connect users to internet destinations. DNS makes navigating to a website, sending an email, and more possible without memorizing massive amounts of numbers. As with many Internet protocols, DNS was not built to withstand abuse from bad actors’ intent on causing harm. Today’s businesses need secure, private, manageable, and visible control over internet traffic, but the public DNS system was not designed with security in mind and many DNS exploits and vulnerabilities now exist.

By using a protective DNS service like Webroot® DNS Protection, organizations control their networks and maintain the security, privacy, and visibility they need to protect IT infrastructure and users, even those working remotely. “Protective DNS” (PDNS) analyzes DNS queries and takes action to mitigate threats. This is a key defense because cyber threat actors use tricks like slightly misspelled fake websites, phishing emails with links to malicious websites, and other approaches that take advantage of human error.

The PDNS primary aim is to create a highly secure, private, resilient, and manageable connection to the internet. Automated filtering, like Webroot BrightCloud®, uses Internet Threat Intelligence to automatically block requests to undesirable, dangerous or malicious internet domains. The PDNS also checks both the domain name queries and the returned IP addresses against threat intelligence, and then prevents connections to known or suspected malicious sites. This is a key component in keeping any organization safe from ransomware, data theft, and other unwanted attacks.

This filtering alone stops most internet threats before they can infect networks or endpoints. It helps organizations achieve the management control over their DNS connection and is recommended by the NSA and CISA to strengthen Cyber Defense.

Customized Computer Services, Inc. is a Managed IT Service Provider, we have been serving the Dallas-Fort Worth Area for 31 years. We want to bring the best technology to maximize your business potential. Contact us to find out how we can help your business stay one step ahead with your IT.

To Learn More Contact Us At

817-459-4000

Networking with Ubiquiti

Networking with Ubiquiti

Ubiquiti Networks pride itself on providing a variety of high-performance networking technology solutions for service providers and enterprises. By offering an outstanding price to performance ratio, Ubiquiti aims to offer disruptive pricing across their different ranges, which they use to push the boundaries for wireless communications and to close the digital divide. They believe in bringing wireless connectivity to everyone around the world. On top of this, Ubiquiti offers a global support community that stands them apart from their competition.

The Access Point WiFi 6 Lite (U6 Lite) is a 2×2 WiFi 6 access point that can reach an aggregate throughput rate of up to 1.5 Gbps with its 5 GHz (MU-MIMO and OFDMA) and 2.4 GHz (MIMO) bands. The U6 Lite can either be ceiling-mounted to broaden signal coverage and support device-dense networks, or it can be mounted to a wall to extend its signal in a specific direction. The compact U6 Lite also sports the same form factor as the Access Point nanoHD (UAP nanoHD) so you can repurpose its covers and recessed mounting bracket if you already own them. The U6 Lite simplifies the process of bringing WiFi 6 to your home or office.

Build and expand your network with Ubiquiti Networks® UniFi® Switch, part of the UniFi line of products. The UniFi® Switch delivers robust performance over its 26 independent switching ports. Two SFP ports offer optical connectivity, and 24 Gigabit Ethernet ports offer 802.3af/at PoE+ sharing a total of 250W PoE.

Customized Computer Services, Inc. is a Managed IT Service Provider, we have been serving the Dallas-Fort Worth Area for 31 years and manage PBX systems for several clients. We want to bring the best technology to maximize your business potential. Contact us to find out how we can help your business stay one step ahead with your IT.

To Learn More Contact Us At

817-459-4000

Windows 11 Upgrade

Windows 11 Upgrade

Is it worth it and do I have to?

Windows 11 is the latest release of Microsoft’s operating system. Debuting this year, many organizations have started to ask, when do we switch? The good news is there is no rush. Windows 10 will be fully supported until mid-2025. Currently, according to a Lansweeper audit of 30 million PC’s in 60,000 different organizations, only 44% of workstations are eligible for upgrading at all. We will review some of the pros and cons of Windows 11 so that you can make a more informed decision on if, and when, to upgrade.
There are some new features focused on productivity and multitasking that have a lot of potential. One of my favorites is snap groups. This is a feature that allows you to set multiple programs in a specific layout on your screen that launches with just a couple of clicks.
For laptop users, there is a similar effect when docking. Whatever apps you had open, along with their specific layout on the external monitors, get saved. As soon as you’re docked again everything comes back the way it was. This is a big change from the way Windows 10 handled docking. It’s simple but effective and makes the desk a lot easier to move back to.

The last major productivity-focused feature is virtual desktops. If you need more windows open than what you have room for, you can create multiple desktops to switch between. For the heavy-duty multi-taskers, this is an easy win.

Compatibility is the major negative factor when considering upgrading workstations to Windows 11. Many workstations simply will not be able to upgrade. In addition to being able to install, Windows 11 has had some issues with specific software and drivers. Since the operating system is so new, this is to be expected. Bugs in the system take a little time with more people using it to flesh themselves out and be corrected. However, there can be operationally critical software and hardware affected by Windows 11. This is where individual research, testing, and careful execution is highly recommended considering this new operating software.
Windows 11 does feel a little bit different. The start menu has been redesigned, the taskbar shows your open and pinned apps differently, the navigation menu has been overhauled, and right-clicking has a whole new look. Although more personal preference than anything, generally these changes have been poorly received. Criticized for sacrificing information for the design. How these changes affect you are going to be subjective, but still, something to consider when considering upgrading to Windows 11.
Overall, we recommend doing research and discussing upgrades with your IT team. Rolling out a change like this can be daunting, but a little preparation and proper timing go a long way.  

Customized Computer Services, Inc. is a Managed IT Service Provider, we have been serving the Dallas-Fort Worth Area for 31 years.  Contact us to find out how we can help your business stay one step ahead with your IT.

3CX – A Modern Phone System Solution

What if you could boost customer service and make it easier for staff to use an all-in-one phone system all while saving money? With 3CX, you’ll have a full-featured PABX system – call queues, built-in video calls, web conferencing and more. In addition, you can integrate website live chat, Facebook and text messages all in one system. All these features are remote-friendly; your team can use them from anywhere via mobile and browser apps. 3CX is the PBX software solution that scales with your business and is available at a fraction of the cost of comparable software solutions.
Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future. Whether a large enterprise or small business, your phone system also needs to scale with you, without breaking the bank in the process. Get a complete business phone system while eliminating the cost and management headaches of outdated, proprietary systems. Offer a true remote working experience to any employee with an internet connection, and see productivity increase with advanced call center features, video conferencing and more.
Covid-19 caught many businesses unprepared for remote work. Employees had to quickly adapt by using their personal messaging apps to communicate. It works to an extent, but personal information (status, phone number etc.) is disclosed and you are unable to record and log calls. 3CX was built for mobility, with remote work apps that offer secured communication for the whole team. With the iOS and Android applications, business communication is no longer tied to the office building. Take your extension with you anywhere and work on-the-go. Reply to business SMS, Facebook and website messages, make and receive calls, chat with co-workers, start a video call on the fly and ensure your customers are satisfied even if you’re working remotely. With 3CX your remote teams retain productivity and stay connected at all times to colleagues and customers.
Jumpstart your communications with a hosted PBX that lets you keep control. Unlike most hosted PBX solutions, that leave you with a hefty bill and loss of control and flexibility, we do things differently. Host with us and we’ll take care of updates and monitoring while you run your own dedicated communication system with maximum flexibility. We’ve also made it easy to migrate, so you can move your virtual PBX to private cloud or on-premise any time you want. Bring your own SIP trunk, keep control of your phone numbers and save! What’s more, our hosted PBX rings in at just a fraction of the price of comparable VoIP solutions, with more benefits. Don’t settle for just any phone system. Choose 3CX’s hosted PBX.
Customized Computer Services, Inc. is a Managed IT Service Provider, we have been serving the Dallas-Fort Worth Area for 31 years and manage PBX systems for several clients. We want to bring the best technology to maximize your business potential. Contact us to find out how we can help your business stay one step ahead with your IT.

To Learn More Contact Us At

817-459-4000